Legal notice
PRIVACY POLICY
Last updated: July 2026
Lotte & Belle Co ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
1. Who we are
Lotte & Belle Co is a New Zealand-based business operating from Auckland, New Zealand. We sell premium human hair ponytails, accessories, and related products online at lotteandbelleco.com.
Contact: hello@lotteandbelleco.com · WhatsApp +64 21 730 632
2. What information we collect
When you place an order or create an account with us, we may collect:
Your name, email address, phone number, and shipping address. Payment information (processed securely through Shopify — we do not store your card details). Order history and purchase details. Communications you send us via email, WhatsApp, or Instagram. Photos you submit for our Custom Colour Match service. Any other information you voluntarily provide to us.
When you visit our website, we may also collect device and browsing data through cookies and analytics tools, including your IP address, browser type, pages visited, and time spent on site.
3. How we use your information
We use your personal information to:
Process and fulfil your orders and send order confirmations and shipping updates. Communicate with you about your order or any enquiry you make. Provide our Custom Colour Match service using photos you submit. Send marketing emails if you have opted in (you can unsubscribe at any time). Improve our website and customer experience. Comply with our legal obligations.
4. Sharing your information
We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who help us operate our business, including Shopify (our e-commerce platform), payment processors, and courier companies. These providers are only given access to the information they need to perform their services and are required to keep it confidential.
We may also disclose your information if required to do so by law or to protect the rights, property, or safety of Lotte & Belle Co, our customers, or others.
5. Custom Colour Match photos
Photos you submit for our Custom Colour Match service are used solely for the purpose of matching your hair colour to our products. We do not share these photos with third parties and do not use them for marketing purposes without your explicit permission.
6. Marketing communications
If you join our Pony Club mailing list or opt in at checkout, we may send you emails about new products, offers, competition tips, and brand news. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
7. Cookies
Our website uses cookies to improve your browsing experience and to help us understand how our site is being used. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.
8. Data retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements.
9. Your rights
Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you and to request correction of any inaccurate information. To exercise these rights, please contact us at hello@lotteandbelleco.com. We will respond to your request within a reasonable timeframe.
10. Security
We take reasonable steps to protect your personal information from loss, unauthorised access, disclosure, alteration, or destruction. Our website is hosted on Shopify, which maintains industry-standard security measures.
11. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website with the date it was last updated. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@lotteandbelleco.com
WhatsApp: +64 21 730 632
Instagram: @lotteandbelleco
Auckland, New Zealand